- The product is defective or does not work as described.
- The order was not delivered using the method and timing shown at purchase.
- The product was significantly different from its description at purchase.
- Applicable law requires a refund or another remedy.
Legal
Policies & Terms
Our terms of service, privacy policy, and refund information
Refund Policy
Because digital products can be delivered or redeemed immediately, purchases are generally final after delivery or redemption, except when the product is defective, significantly misdescribed, not delivered, or applicable law requires a remedy.
Version 2026-08-15 · Effective August 15, 2026 · Owner: Support Operations and Legal
1. Eligible for Refund
2. Not Eligible for Refund
- A change of mind after the product was delivered or redeemed.
- Purchasing the wrong product after the product details were presented.
- Use that conflicts with the product terms or instructions.
3. How to Request
Contact support promptly and within any warranty period shown on the product page. Include the order or invoice ID and a description of the issue; reasonable evidence may be requested to verify the claim.
Support reviews requests as soon as practical. Response times vary and are not guaranteed.
4. Warranty
Warranty coverage and duration, when offered, are shown on the product page and apply subject to the listed product terms.
If a claim is eligible, the available remedy may be a replacement, store credit, or a refund to the original payment method, depending on the issue, product terms, provider constraints, and applicable law. No particular remedy is guaranteed before review.